Informativa sui rimborsi
We have a 30-day return policy, which means you have 30 days after receiving your fan to request a return.
To be eligible for a return, your fan must be in the same condition that you received it and in its original packaging with a valid receipt of purchase. You are responsible for the cost of shipping the fan back to us and we will process the return within 2 weeks of receiving the unit. We do not accept returns in which the packaging and accessories are not completely returned to us. We do not reimburse or refund shipping costs. If you received free shipping, the actual shipping cost will be deducted from your refund:
Shipping Costs Per Fan
1 Fan: $9.99
2 Fans: $15.99
3 Fans: $19.99
4 Fans: $24.99
5 Fans: $29.99
To start a return, send us a message for the reason of return to support@ventyfan.com Please put your name and order number in your return and send to:
Venty Fan
9436 W. Lake Mead Blvd
Suite 5 PMB 1098
Las Vegas, NV 89134
Damages and issues
Our fans very rarely have defects. In the event that it does, please contact us immediately and send us a quick picture and or/video highlighting the problem. Our customer support team will see if it is something that we are able to help you fix or simply replace a new fan for you if we can not trouble shoot it from afar. Please send a clear video showing the issue for our tech team to review at support@ventyfan.com
Refunds & Replacements
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. If the refund is not accepted, you will be responsible for the cost of shipping the fan back to you.
For replacements, we will send you a tracking label to the email address on file through your order. Once we receive the unit back and inspect it, we will send a new replacement. We must receive your unit back before sending out a new replacement.
We are not responsible for lost packages showing "delivered" by the courier. Currently we are only able to accept returns in Las Vegas, Nevada. International buyers will need to return their order to our Las Vegas office.
Cancellations
We try to ship quickly. If for some reason you need to cancel please reach out to us within 2 hours of the order being processed and obtain confirmation from us that it was cancelled otherwise it will be shipped.
